Have Questions? Find our most frequently asked questions and answers below. If you don't find the answer you're looking for, feel free to contact us and we'll be happy to help!

Why is there pitting in my pool plaster? + -

If you are seeing roughness or pitting on your pool and spa surfaces, this may indicate insufficient water hardness. Water hardness that is too high causes clogged heater elements and filters. Your water hardness should be maintained between 200 to 400 ppm.

My pool walls are stained. Why? + -

A variety of things can cause pool walls to stain including algae, calcium buildup, metals, and just plain dirt. Low alkalinity can also cause staining. Aqua Touch enzymes typically eliminate stains caused by algae, dirt, or anything organic. The enzymes can sometimes mitigate or eliminate other types of stains as well.

Do I need to sign a contract to use your service? + -

No. If at any time you are not delighted with our services, you can immediately cancel them.

Can Aqua Touch service my pool when I'm not around? + -

Yes. We ask that any non-friendly dogs be kept away from the pool area while the technician is working.

Tell me more about the Aqua Touch commitment to constant improvement. + -

Constant improvement means a conscious rejection of the idea that “we’ve arrived!” There is always something more for us to learn, some new technology that might help us improve the quality of our pool service, some way we can tweak our approach to better meet our high standards of pool care.

What effect will Aqua Touch have on my salt system? + -

With Aqua Touch, you can turn your salt system to a very low setting, thereby prolonging the life of the cell and the system.

Will my pool be chlorine-free? + -

It typically takes several months for our enzymes to fully clean the pool. During the transition phase, chlorine levels will be normal for a pool in south Florida. Once the enzyme has finished breaking down dirt and depriving algae of potential food sources, chlorine levels will be reduced to those found in municipal tap water.

I want my pool to be 100% chlorine-free, and I want to destroy bacteria in my pool water. Is this possible? + -

While it is impossible to completely eliminate chlorine from the pool, our enzymes and overall approach to water chemistry greatly reduces the amount of chlorine necessary. Further reductions can be achieved through use of a salt system, ozone generator, or UV system.